The year 2025 will mark a decisive period in the growth and internationalisation of SISQUAL® WFM. In an increasingly demanding global context, where efficient workforce management is crucial to organisations’ competitiveness, SISQUAL® WFM consolidated its position as a worldwide benchmark in Workforce Management, strengthening its international presence, conquering new markets, and deepening strategic relationships with large global groups.
This was a year of sustained growth, continuous innovation, and international recognition, supported by the trust of customers, partners, and leading institutions across multiple sectors and geographies.
Goals achieved and new markets
One of the highlights of 2025 was the consolidation of the partnership with the MetroAG Group. This German multinational owns the Makro wholesale chain, which represents one of SISQUAL® WFM’s most significant global projects.
The implementation of SISQUAL® WFM at Metro AG Group is a solid step in the digital transformation of European retail. In a market widely recognised for its high productivity, automation and operational rigour, Metro Group found in SISQUAL® WFM the solution to ensure operational efficiency, rigorous labour control and full compliance with specific contractual rules and labour legislation across the main European markets.
Currently, Portugal, Spain, France, Germany, the Netherlands, Turkey and Hungary are among the countries where the Metro Group has already implemented SISQUAL® WFM. Each project is developed in the local language and fully parameterised in accordance with the labour legislation of each country, contributing decisively to the internationalisation and maturity of the solution.
With implementation planned for around 25 countries, this partnership represents one of SISQUAL® WFM’s largest and most ambitious international projects. Regarding the trust placed in them by the European Cash & Carry giant, the President of SISQUAL® WFM, Frederico Magalhães, highlights:
‘This milestone reinforces the credibility and capacity of the software to meet the needs of major players in the global market.’
At the same time, SISQUAL® WFM strengthened its presence in strategic markets such as Brazil, Spain, Poland and Portugal, and recorded significant growth in emerging markets, with particular emphasis on Mexico, where the solution now supports some of the country’s largest retail chains.
New customers, new challenges
2025 was a year of growth, trust and new partnerships. Throughout the year, SISQUAL® WFM was proud to support new customers from different sectors – from retail to healthcare, as well as energy – all with a common goal: to build more efficient teams, plan better and achieve sustainable results.
In the energy sector, companies such as Galp Spain and Fuelplane, a Portuguese company, chose SISQUAL® WFM to optimise workforce management and improve operational efficiency.
In healthcare, innovative organisations such as Knockcare in Portugal and institutions such as Max Emergências in Brazil have relied on SISQUAL® WFM to improve team planning and enhance patient care.
In the Spanish market, the Hospital Clínic de Barcelona deserves special mention. Through a public tender, it chose SISQUAL® WFM to optimise its management processes.
In Mexico, one of the most relevant emerging markets of 2025, SISQUAL® WFM began managing the workforce for one of the country’s largest retail chain: Tiendas Bara/FEMSA, reinforcing the solution’s presence in Latin America and consolidating its position in international retail.
See some of the new customers from 2025:
Featured in International Media
2025 was also a year of strong media recognition for SISQUAL® WFM. Throughout the year, the company was featured in more than 600 international media outlets, with news stories highlighting the tool’s efficiency, the company’s global projects and the solution’s impact on workforce management in different markets.
SISQUAL® WFM was featured across various media, including podcasts, interviews, and opinion articles. Of particular note was the participation of Frederico Magalhães, President of SISQUAL® WFM, in the podcast ‘O CEO é o limite’ (The CEO is the limit), one of the 10 most listened to episodes of the year.
On the sapo.pt portal, SISQUAL® WFM’s international expansion was highlighted, with emphasis on the creation of local offices and teams in Germany, France, Italy, the Netherlands, Turkey, Mexico and Colombia.
In Brazil and Spain, SISQUAL® WFM was in the spotlight in various digital media, addressing topics such as the possible reduction of working hours and strict compliance with labour legislation.
In Spain, it is also worth highlighting the interview with Joaquim Borrás, Advisor and Consultant to SISQUAL® WFM for the Spanish market, with AER – Asociación Española del Retail – to bring the digital universe closer to the retail market.
See the main highlights in the media:
Participation in events and recognitions
In 2025, SISQUAL® WFM attended major international events in retail, health, human resources, and the labour market. Among the main international events, Labour2030, held in Porto, stands out, where SISQUAL® WFM played a prominent role through its participation in debates, round tables and information sessions on the benefits of Workforce Management. SISQUAL® WFM also participated in Global Talent Day in Lisbon for the second consecutive year, bringing the benefits of WFM to a growing number of human resources decision-makers in Portugal.
Another highlight was participating in the 1st edition of NRF Europe, held in Paris in September, where SISQUAL® WFM innovated with the interactive ‘WFM Game’, replicating the success achieved at NRF Retail’s Big Show in New York in January 2025.
In Brazil, SISQUAL® WFM attended 18 events, with special emphasis on the first three editions of the ‘Café com WFM’ event, held in São Paulo and Salvador da Bahia. In the last edition, in December, the event was organised in partnership with SECONCI-SP, a SISQUAL® WFM client since 2017, demonstrating in practice the benefits of efficient workforce management. We were also present at the largest health fair in Latin America, Hospitalar, as well as at the Líderes da Saúde event, reinforcing our proximity to the sector’s leading players.
In Spain, SISQUAL® WFM participated again in the Retail Forum Madrid and made its debut at the Corp & People Summit, an event aimed at Human Resources leaders. Also noteworthy was our participation in the Jornadas Nacionales Enfermeras, where healthcare professionals learned about the benefits of schedule optimisation.
See below the events we participated in:
Real impact on healthcare
Among the many achievements in 2025, the consolidation of SISQUAL® WFM as a benchmark solution in critical sectors, such as healthcare, stands out, as the direct impact on service quality and patient safety is particularly relevant.
In Brazil, leading institutions shared the practical benefits of using SISQUAL® WFM. Laboratórios Lacmar, located in São Luís do Maranhão, showed significant gains in agility and operational efficiency. Fundação José Silveira, in Salvador da Bahia, highlighted the transformation of its internal processes, with greater precision in team management and direct improvement in patient safety.
Currently, SISQUAL® WFM is present in more than 750 healthcare institutions in Brazil, supporting hundreds of thousands of professionals in hospitals, clinics and emergency services, contributing daily to more efficient, humane and sustainable management.
The future: innovation and global vision
We close 2025 with the conviction that we have achieved our goals and with even greater ambitions for the future. We remain committed to innovation, international expansion and the creation of increasingly humane and intelligent solutions.
As SISQUAL® WFM Vice President José Pedro Fernandes recently stated: ‘The success of SISQUAL® WFM is supported by its growing customer base. In 2026, we will continue to focus on innovation and humanisation to expand our activity to new markets, offering truly distinctive solutions in workforce management.’
Since 2008, SISQUAL® WFM has been referenced by Gartner® as one of the world’s leading providers of Workforce Management solutions. This recognition reflects the company’s maturity, consistency and relevance in the global market.
With a consolidated presence across five continents and more than 1,500,000 users benefiting from the solution daily, SISQUAL® WFM is now one of the leading international players in workforce digitalisation.
To all our customers, partners and employees who have been part of this journey, we offer our sincere thanks. We move forward to 2026 with the determination to continue building solutions that make a difference, promoting more efficient, assertive and humane labour management.
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