Max Emergências Médicas, a benchmark in pre-hospital care and urgent and emergency services in São Paulo, Brazil, has taken another step towards the digital transformation of its services. The company has adopted SISQUAL® WFM to improve shift planning, optimising team sizing and ensuring greater operational efficiency. Founded in 2012, Max Emergências Médicas was created to optimise healthcare services in public and private institutions. The company specialises in pre-hospital care and offers a wide range of services, including 24/7 medical emergencies and urgent care, as well as patient transfers, event coverage, comprehensive medical management, protected areas and civil fire brigade management.
With the growth of operations in Brazil’s most populous state and an increase in the number of employees, Max faced challenges in efficiently managing work schedules, attendance control, and real-time human resource allocation. The need to maintain well-distributed medical teams, respond to urgent requests, and ensure legal compliance required a flexible technological solution.
Facing this scenario, the company invested in SISQUAL® WFM to boost its operational efficiency, acquiring 1,000 licences for the tool, which includes the following modules:
- SISQUAL® Time & Attendance – Efficient management of attendance and schedules, ensuring accurate compliance with shifts.
- SISQUAL® Quality of Life APP – An App focused on the well-being and work-life balance of managers and employees.
- SISQUAL® Operations Cockpit – Tool for planning, controlling and visualising operations in real time, optimising resources and response time.
- SISQUAL® Dashboard – Strategic view of key indicators, supporting data-driven decision making.
- SISQUAL® SalaryCalc – Brings agility and accuracy to payroll calculation, integrated with the operational reality of the service.
With the implementation of SISQUAL® WFM, Max Emergências Médicas now has greater operational predictability, administrative efficiency and a better quality of life for its teams. Recognised for service excellence, Max was the first removal company accredited by ONA (National Accreditation Organisation), a milestone that reflects its commitment to quality and safety in care.
For SISQUAL® WFM, this partnership reinforces its efforts to digitalise healthcare in the country, contributing to the sector’s development and greater efficiency in the services provided.
Currently, SISQUAL® WFM is present in more than 750 healthcare institutions in Brazil, supporting hundreds of thousands of professionals in hospitals, clinics and emergency services across the country.
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