How Florence Clinic increased productivity with SISQUAL® WFM
In 2018, Florence Clinic decided to move forward with its workforce management, seeking greater productivity and operational control. To this end, it chose SISQUAL® WFM as its partner, intending to boost and optimize its daily processes with its Workforce Management (WFM) software.
Florence Clinic was founded in 2017 in Salvador, Bahia, to offer humanized, patient-centered care. It is a transitional hospital that promotes interdisciplinary care, specializing in rehabilitation and palliative care for patients who still require high-intensity care.
With two service units, Salvador (96 beds) and Recife (76 beds), and a team of 380 professionals, the clinic is committed to providing comprehensive care for patients and their families in physical, psychological, spiritual, and social dimensions.
The need for change: Productivity!
Due to the sector’s evolution and its desire to offer better healthcare, Florence Clinic sought to optimize its productivity and work schedules. In 2021, it expanded to Recife, and to support its goals, it adopted a workforce management solution.
“When we decided to hire SISQUAL® WFM, we wanted to move from manual rostering to an automated model. We discovered other benefits with this contract.” — Ivan Santana, Director of People and Culture at Florence Clinic.
Watch the full testimony from Ivan Santana, Director of People and Culture at Florence Clinic:
The partnership with SISQUAL® WFM
From 2018 to 2023, Florence Clinic expanded by 428%, benefiting from cost savings and a reduction in transport and overtime costs. The clinic started with 70 licenses in 2018 and grew to 300 licenses by 2023.
The different teams use various SISQUAL® WFM modules:
SISQUAL® Time & Attendance: To manage team attendance data and gain greater control over absenteeism and overtime hours worked.
SISQUAL® Quality of Life + APP: To maintain a balance between work and personal life. Through the application, teams can record attendance, request holiday bookings, swap shifts, and provide justifications for absences.
SISQUAL® Operations Cockpit: to manage the entire work operation in real-time and operationalize processes, increasing patient safety.
SISQUAL® SalaryCalc: To automatically calculate worked hours, integrating accurate data into the payroll processing software in a precise and more efficient manner.
Before and after SISQUAL® WFM
“The economic return is evident. We pay less due to greater control over staff hours, and the tool provides better legal protection.” — Ivan Santana
“Work has become easier, more efficient, with measurable results. We ensure better patient care and safety.”
Need to manage teams simply and effectively?
SISQUAL®WFM is an adaptable solution for various market sectors, enabling better workforce management: optimizing schedules, reducing costs, and improving employees’ quality of life.