Irmã Dulce Social Work and SISQUAL® WFM: 10 Years of Success!
In 2013, OSID – Obra Social Irmã Dulce felt the need to automate its workforce management. The goal was clear: to shift the company culture, become more agile in scheduling, and professionalize all labor operations. To achieve this, they chose SISQUAL® WFM as the Workforce Management (WFM) software to assist. Ten years later, the success story continues.
Irmã Dulce Social Work, also known as OSID, is a non-profit philanthropic organization founded on May 26, 1959, by the Brazilian nun Irmã Dulce.
Over the years, OSID has become one of the largest and most important philanthropic institutions in Brazil. Currently, the organization offers a wide range of services, including:
- Human promotion: Financial management programs, professional qualification, and community development.
- Social assistance: Shelter for the homeless, elderly, children, and families in social vulnerability.
- Education: Early childhood, primary, and vocational education.
- Health: Free medical and hospital care, with various specialties and exams.
OSID serves approximately 3 million people per year in Bahia (Brazil), conducting over 5 million outpatient procedures and 49 thousand hospitalizations. The organization also provides 1.2 million meals per year to its patients.
The institution’s history and that of its founder, Irmã Dulce, serve as an example that making a difference in the world is possible.
The need for change. Goal: to change and enhance hospital services!
In 2013, Irmã Dulce Social Work (OSID) felt the need to change the labor operation in the hospital sector of the institution, mainly in managing the time bank of its healthcare professionals.
The reason was simple: to optimize the work schedule and automate employee records. They used Excel spreadsheets to manage time, making hour management a lengthy and imprecise process.
Marília Barreto, Nursing Manager, emphasized this:
“Before we implemented the hour schedules, we used Excel and manually checked the attendance records to cross-reference data. From there, we returned to Excel to calculate the entire time bank. After this process, we once again resorted to Excel to input the final hours for the team. (…) With the implementation of the SISQUAL® WFM tool, everything changed.”
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The partnership with SISQUAL® WFM
The implementation project began in July 2013 and ended in November 2013, initially involving a 3-week rollout process. Ten years later, they already have over 8,300 user licenses; however, at the outset, the project started with 6,000. Undoubtedly, evidence that the project moved in the right direction.
The acquired modules include:
SISQUAL® Time & Attendance: To manage team attendance data and gain greater control over absenteeism and overtime hours worked.
SISQUAL® Quality of Life + APP: To maintain a balance between work and personal life. Through the application, teams can record attendance, request holiday bookings, swap shifts, and provide justifications for absences.
SISQUAL® Operations Cockpit: Enables the planning, control and visualization of all operations, bringing greater service quality.
SISQUAL® SalaryCalc: To automatically calculate worked hours, integrating accurate data into the payroll processing software in a precise and more efficient manner.
Want to know how SISQUAL® WFM can help your company?
Following the path of OSID is possible. SIQUAL’s Workforce Management (WFM) is a solution that allows you to manage better your workforce, optimize work schedules, increase employees’ quality of life, increase patient safety, and reduce costs.
Book a presentation and discover the benefits of WFM today.