Rede Ímpar
Santa Casa de Misericórdia da Bahia
Unidade Local de Saúde de Matosinhos
Sabará Hospital Infantil
Unimed Fortaleza
Centro Hospitalar de São João
Luz Saúde
Notredame Intermédica
Pulido Valente
Hospital de Santa Maria
Hospital IGESP
Hospital LeForte
Hospital Pequeno Príncipe

The Transformation of DNA Laboratories with SISQUAL® WFM

DNA Laboratórios

The Transformation of DNA Laboratories with SISQUAL® WFM

DNA Laboratório has embraced change and taken a step forward in its work management, choosing SISQUAL® WFM in 2023 as the Workforce Management (WFM) software for its global operations, to enhance and optimize its processes.

Founded in 2010 in Salvador, Bahia, DNA Laboratório is a clinical analysis laboratory that offers a wide range of tests, including routine tests, specialized tests, and genetic tests. The laboratory also offers home sample collection services and online results delivery.

The laboratory currently has units in Salvador, São Paulo, Rio de Janeiro, and Brasília. Supporting this operation are more than 350 employees, including doctors, biologists, biochemists, and laboratory technicians.

A change with the future in mind

DNA Laboratório aims to offer high-quality, reliable tests at affordable prices. It also aims to raise awareness of the importance of routine and genetic tests.

For this to happen quickly and efficiently, its entire team of employees needs to be in tune with this idea of doing more and doing it better.

However, at a time when health institutions are facing a significant staffing crisis: the World Health Organization estimates that more than 18 million workers will be needed by 2030, it is necessary to anticipate and foresee this type of obstacle in the operation of the entity in the different regions where it is located. This is why the partnership with SISQUAL® WFM came about.

SISQUAL’s Workforce Management (WFM) is a solution that enables better workforce management, optimizes work schedules, increases employees’ quality of life, increases productivity during working hours, and reduces costs.

DNA Laboratorio optimizes its daily operations with this change and looks to the future more securely. This is because it now has a tool that helps balance the professional and personal lives of its employees and optimize service schedules, which will translate into improved service for the group’s patients.

The partnership with SISQUAL® WFM

The implementation project began in April 2023 at the headquarters in Salvador and ended in August 2023, with more than 350 employees benefiting from various SISQUAL® WFM modules. They are:

  • SISQUAL® Time & Attendance: With this module, DNA Laboratório’s shift managers in the different units can manage their teams’ attendance data and gain greater control over absenteeism and overtime.
  • SISQUAL® Quality of Life Portal + APP: A fundamental module for maintaining a balance between professional and personal life. Through the application, the team’s more than 350 employees can record their attendance, request vacation appointments, change schedules, and justify absences.
  • SISQUAL® Operations Cockpit: The right professional, in the right unit, on the right scale. Through this module, DNA Laboratório managers can control the management of employees’ daily tasks; act in real timreal-timee to optimize processes; and increase productivity, helping to empower employees while retaining their talent.
  • SISQUAL® SalaryCalc: DNA Laboratório’s invoicing team can now automatically calculate the hours worked, thus helping to process salaries accurately and more efficiently.

Before and after SISQUAL® WFM

DNA Laboratório pointed out that many of these changes came from manual needs. However, the main change was in payroll processing.

Before implementing SISQUAL® WFM, all operations were controlled manually and there was a greater likelihood of errors in the final spreadsheet.

The balance of hours was also inaccurate before the tool was used, but this improved with greater control of the actual hours worked by each employee, which also made it possible to reduce labor liabilities.

What’s more, taking advantage of the fact that SISQUAL® WFM can be integrated with ERPs has helped enormously. This is because all it took was a series of configurations to connect it to Domínio Web, the tool that makes up DNA Laboratórios’ salary calculation system, which was perfect for not losing any data or starting from scratch.

Want to know how SISQUAL® WFM can help the healthcare sector?

With more than 12 years in Brazil, SISQUAL® is a partner of choice when it comes to workforce management. In the context of the healthcare sector, it has even emerged as a game-changer, and in Brazil, it is the leading WFM software.

More than 350 hospitals use our solution to manage their more than 450,000 employees’ schedules, revolutionizing how they manage their workforce to provide the best care for patients.

In addition, around the world, more than 100,000 team leaders reduce labor costs, improve customer service, and increase productivity with SISQUAL® WFM and more than 1 million employees have a better quality of life because of the generation of optimized work schedules with our solution.

Our main clients include:

  • NotreDame Intermédica Group;
  • UnitedHealth Group;
  • Hapvida;
  • Unimed Fortaleza;
  • AHBB (Associação Hospitalar Beneficente do Brasil)
  • Vertical hospitals of the DASA Group;
  • IGESP;
  • Various Social Health Organizations;
  • … among others.

All of them have adopted advanced WFM solutions, taking a giant leap towards excellence in their workforce management and overall operational success.

That said, are you ready to improve your workforce management?

Book your presentation with us today.