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The Future of Work in the Era of Workforce Management: Trends for 2024

The Future of Work in the Era of Workforce Management: Trends for 2024

The employment landscape is undergoing an unprecedented transformation, driven by technological advances and changing employee expectations. 

According to the Gartner report, “9 Future of Work Trends for 2024”, several key trends will shape the future of work in the coming years. They are: 


  1. The Cost of Work Crisis Reaches a Breaking Point. 
  2. AI Creates, Not Diminishes, Workforce Opportunity. 
  3. Four-Day Workweeks Go From Radical to Routine. 
  4. Employee Conflict Resolution Is the Next Must-Have Skill for Managers. 
  5. GenAI Experiments Will Yield Hard Lessons and Painful Costs. 
  6. Skills Overtake Degrees as the Paper Ceiling Crumbles. 
  7. Climate Change Protection Becomes the New In-Demand Employee Benefit. 
  8. DEI Doesn’t Disappear, It Becomes the Way We Work. 
  9. Career Stereotypes Collapse in the Face of Workforce Change. 

In the face of this, organizations face unprecedented uncertainty with a global talent shortage and the need to control rising costs. On the other hand, organizations must ensure that productivity keeps up with technological advances. They must address these nine trends to define and achieve strategic workforce and technology objectives. 

Workforce management, in this case, can be a solution to these kinds of changes.  


Workforce management: the best-kept secret of 2024 

Workforce management (WFM) is essential for companies that optimize their operations. Among other benefits, it is a way of controlling costs, optimizing workflow, helping to improve customer service, and, above all, creating an environment of greater harmony and management between managers and their teams. 

As a result of technological developments, workforce management tools can already be implemented to ensure these same benefits.

In this sense, workforce management is proving an excellent tool/strategy to accompany this paradigm shift in 2024. 

What follows is an analysis of how workforce management can act and help work on each of these trends identified by Gartner. 


  1. Compensation for labour costs. 

WFM helps because, in this context of a labour crisis, companies can’t afford to have more labour than they need. By integrating labour cost data and analysis from WFM management tools, companies can better understand the expenses associated with remote and in-office work. 

In fact, WFM solutions can also help manage employee productivity and performance by making it easier to assess how the work environment affects the work done. This way, organizations can increase employees’ quality of life and, of course, their productivity as well. 

On the other hand, for example, in sectors like health (hospitals) and retail (shops, supermarkets, etc.), the WFM helps more with the issue of the labour crisis because it gives an accurate view of the number of employees needed for daily operation, giving insights for better management of the workforce.      


  1. Integrating AI into the workplace.

Artificial intelligence (AI) transforms work, from automating routine tasks to improving decision-making.  

Companies can integrate AI with WFM solutions to optimize resource allocation, predict staffing needs, and improve operational efficiency. This can include identifying areas where AI can improve efficiency and productivity and identifying emerging functions required to develop, implement, and maintain AI systems. 


  1. New employment models: 4-day working.

The nature of employment is evolving towards more flexible and fluid models. Companies can use WFM tools to implement flexible schedules and telecommuting options that include condensed four-day work weeks.  

WFM software can help schedule shifts efficiently, ensuring adequate coverage and satisfying workers’ preferences.

In addition, monitoring and managing working time can be carried out accurately and transparently, allowing workers to offer this attractive option to attract and retain talent. 


  1. Conflict resolution: Managers vs. teams.

WFM tools can enable participants’ progress to be monitored and evaluated, identifying improvement areas and providing real-time feedback. 

They also facilitate open and transparent communication between managers and teams. This can include creating specific communication channels to resolve interpersonal conflicts and allowing employees to express their concerns safely and without fear of retaliation.  


  1. Experiences with GenAI will lead to difficult lessons and painful costs.

WFM management tools can be used to implement data management policies that ensure the quality, integrity, and security of data used in AI systems. This can include identifying reliable data sources, implementing access controls, and defining procedures for managing sensitive data. 

WFM software can assimilate legal contexts and act accordingly thanks to algorithms and development processes. 


  1. More skills and professional training.

Companies can customize employees’ professional development programs based on their individual skills and goals using the performance tracking and management features of WFM platforms. This can include assigning specific training courses, personalized mentoring, and special projects to develop the skills needed to succeed.  

In some way, companies can empower employees to progress in their careers by focusing on developing relevant skills, regardless of their academic background.


  1. Combating climate change via new working methods.

Companies can implement wellness and sustainability programs that address environmental protection.  

Faced with greater control over workflow, they can include teleworking policies to reduce carbon emissions or programs for volunteer activities related to sustainability.  

WFM software can help manage the communication and monitoring of these programs, ensuring their effectiveness and transparency.

Another critical point is that WFM eliminates paper use and keeps everything recorded in the system. 


  1. Integrate DEI into organizational policies and processes.

WFM tools can help review and update organizational policies and processes, focusing on diversity, equity, and inclusion. This can include reviewing hiring, promotion, and compensation policies to ensure equity and diversity at all stages of the employee lifecycle.

A WFM platform can also be used to monitor and measure the impact of these policies on diversity and inclusion in the organization. 


  1. Career policy flexibility with new professional changes.

Through workforce management, companies can make their career policies more flexible to accommodate career paths. This can include revising promotion criteria, creating career programs, or accommodating specific professional training.  

All this ensures that all employees have equal access to opportunities for growth and development.

Prepare your business for continued success: “Have the right person in the right place at the right time.”  

Knowing all the trends mentioned, and how can WFM software help, it’s time to dig into the workforce world.   


With SISQUAL® WFM, you can increase customer satisfaction and achieve operational efficiency whilst improving the quality of life for employees and reducing costs. This translates into a competitive advantage in an increasingly competitive marketplace.   

Besides this, SISQUAL® WFM has modules in critical areas that allow the entire working machine to function in agreement without loss of profitability or productivity.  

Indeed, the future of work is intrinsically linked to workforce management (WFM), which promotes adaptability, efficiency, and work-life balance in a constantly evolving work environment. SISQUAL® WFM can be the gateway to those changes. 

Time to say, simplifying teams’ daily operations it’s a halfway path to make a company a better workplace.