Amaral Carvalho Hospital optimises patient care with SISQUAL® WFM
Amaral Carvalho Hospital, located in Jaú, São Paulo, took an important step in operational management by implementing SISQUAL® WFM in December 2022. The tool has brought significant changes to the way the hospital currently manages employees, work schedules and time management, and has generated tangible benefits in various departments.
Modernising Personnel Management
Before implementing SISQUAL® WFM, the hospital faced difficulties in personnel management, especially in the allocation of professionals and time and attendance control, which were done manually and consumed resources such as unnecessary labour and excess time. Silvia Pelegrina, HR manager, described the old process: “We used to manage manually, with Excel tables. Managers spent a lot of time organising the schedules and then sent everything to the payroll department, which manually checked all the information.”
With the growth in services, the need to optimise processes increased, and the hospital therefore looked for a solution that would automate these routines, improving management and freeing employees from manual and repetitive tasks. Milena Gonçalves, Technology and Sustainability Manager at the institution, says that ‘since 2004, the hospital has been investing in information technology with the aim of improving processes and generating more automation’. SISQUAL® WFM was therefore ‘crucial in helping to manage schedules and time sheets, as well as bringing information to the palm of the employee’s hand,’ she says.
Watch the Amaral Carvalho testimony about the implementation of SISQUAL® WFM software:
The Solution: SISQUAL® WFM
Choosing SISQUAL® WFM was strategic. The system was integrated with TOTVS RM software and 2030 user licences were purchased, which in turn cover different areas and departments.
Different modules were implemented, such as:
‘Quality of Life’ Improves Nursing Processes
The tool has enabled the complete automation of roster management and time and attendance control, as well as offering employees easy access to their personal information via the SISQUAL® Quality of Life APP.
This solution gives employees direct access to their work schedules, time off, time bank and holidays via an APP.
José Felipe Alves, the institution’s Nursing Coordinator, emphasises the importance of the tool, which has brought ‘the opportunity for employees to interact more with management…”knowing exactly what day they have off, keeping track of their time bank, and this allows them to focus more on the patient”, he explains.
The nursing coordinator also highlights the improvement in the professionals allocation, which has had a direct impact on the quality of patient care: ‘Today, we are able to allocate professionals to the departments where they are most needed, guaranteeing higher quality care and safety in the nursing processes,’ he explains. In addition, the nursing team reported that the system made it easier to organise time off and schedules, allowing professionals to devote more time to patient care without worrying about administrative issues.
More time, less costs and waste
The SISQUAL® WFM implementation has brought several benefits to both the hospital and its employees.
The optimisation of human resources, through the automation of rostering and time control, has also eliminated the need to have two employees who previously dedicated themselves exclusively to this function, and who were subsequently allocated to other relevant functions.
The processing time for rostering and time control has also been significantly reduced. Previously, the import of time data was completed in the last week of each month. With SISQUAL® WFM, this routine is now finalised in advance, allowing for a more assertive payroll.
SISQUAL® WFM has also brought benefits in terms of sustainability. The hospital reduced its use of paper by 13.69 per cent in the first few months after adopting the system. Compared to the same period last year, almost half a million sheets of paper (447,467) were saved, reflecting the institution’s commitment to more sustainable and efficient practices.
SISQUAL® WFM’s implementation at Amaral Carvalho Hospital reflects how technology can transform people and processes management in healthcare institutions. By automating tasks, institutions increase efficiency, quality of care and improve the quality of life of employees, offering excellent care to patients.
With more than 32 years’ experience in technology and innovation, SISQUAL® WFM has strengthened its position in the healthcare sector in Brazil, and is today the clear leader in the WFM market, covering more than 750 healthcare units.
Want to know how SISQUAL® WFM can help your company?
SIQUAL’s Workforce Management (WFM) is a solution that allows you to manage better your workforce, optimize work schedules, increase employees’ quality of life, increase patient safety, and reduce costs.
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