What is WFM?
WFM is a tool that ranges from activity forecasting, where we indicate to the client the forecasted personnel needed for each shift or every 30 minutes, automatic generation of schedules and tasks, numerous tools to assist during the operations period, handling of vacations, absences, and overtime with all their limits, automatic calculation of worked time and its integration into Payroll.
BENEFITS OF WFM
- Increased Productivity alongside Employee Quality of Life.
- Up to 80% Reduction in Administrative Workload.
- Decreased Operational Costs and Efficiency Optimization.
An essential tool for managing shift dynamics in companies with numerous employees and dynamic schedules, ensuring service levels by having the right person doing the right task at the right time. This is achieved through managing absences, breaks, vacations, and ensuring compliance with labor laws. The implementation of a WFM solution is recognized internationally as a tool that can provide the highest ROI within Human Capital solutions, due to potential gains in management time, turnover, absenteeism, presence, and overtime.
According to the world’s leading research report on WFM technology, in which SISQUAL® WFM has been included since 2008 until 2025, 75% of large companies with hourly-paid workers will have invested in a WFM solution to support employee experience and/or digital work initiatives. This development of automation capabilities and employee/customer experience will add significant value to WFM solutions as an investment.
WFM is no longer just a recording and operational system, but also a system of differentiation and transformation.
Discover how SISQUAL® WFM can revolutionise your Workforce Management.
Therefore, in an increasingly competitive market, it is essential to be able to rely on a carefully trained and intelligently distributed workforce in order to deliver high quality to the market and achieve a competitive advantage. It is in this context that WFM has been gaining increasing importance in companies’ strategic decisions.
WFM encompasses various activities related to workforce management, such as:
Forecast of activities: Get to know how many employees you need and when you need them.
Provide your employees more quality of life with the ability to manage clockings, swap shifts, ask for holidays, day-offs and justify their absences.
Create and control work schedules, absenteeism and work rules.
Simulate multiple scenarios to manage unplanned absenteeism.
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WFM can utilize Machine Learning to identify improvement opportunities. Moreover, it optimizes schedule management processes, providing a better quality of life for employees. A WFM solution offers tools to effectively plan and manage dynamic shifts, work hours, team schedules, shift swap requests, holidays, days off, and ensures compliance throughout all phases of the scheduling process, from planning to payment. Below are the phases of Workforce Management:
