Knokcare, a Portuguese software company pioneering augmented telemedicine, has chosen SISQUAL® WFM to support the management and scheduling of its teams, ensuring greater operational efficiency and an even smoother experience for patients and healthcare professionals.
Founded in 2015 in the city of Porto, Knok emerged as a response to facilitate access to healthcare through a platform that connects patients, service providers and healthcare professionals all in one place. The process is simple and accessible to users: using APIs, complete patient journeys are created, starting with screening using AI mechanisms, followed by video consultations and face-to-face consultations, and post-consultation follow-up.
With the acquisition of 350 SISQUAL® WFM licences, the company now has a robust solution that covers everything from automatic schedule planning to calculating the costs of the service providers it works with.
To meet the specific needs of the different types of services provided, nine SISQUAL® WFM modules were contracted:
- SISQUAL® Dashboard: Provides a broad and strategic view of all operations;
- SISQUAL® Quality of Life APP: Focus on employee quality of life;
- SISQUAL® Time & Attendance: Efficient management of schedules and attendance;
- SISQUAL® SalaryCalc: Detailed and automated calculation of salary variables;
- SISQUAL® Operations Cockpit: Integrated operations control;
- SISQUAL® Auto Scheduling: Automatic planning for greater efficiency;
- SISQUAL® Team Dimensioning: Strategic team allocation, adjusting resources to needs;
- SISQUAL® Tasks: Task management and notification;
- SISQUAL® Notifier: Alerts for maintaining service levels.
By integrating SISQUAL® WFM, Knokcare strengthens its position as a digital health orchestrator, with the ability to scale operations and deliver better clinical and financial outcomes for everyone involved: patients, professionals, insurers and public health systems.
For José Pedro Fernandes, Vice President of SISQUAL® WFM, this partnership reflects the importance of digitalisation in accessing healthcare: ‘We are delighted to accompany Knokcare on this digital journey. The challenge of democratising access to healthcare also involves the ability to manage teams efficiently and ensure the sustainability of services,’ he explains.
SISQUAL® WFM thus reinforces its commitment to digitalisation in healthcare, helping to create solutions that make services more agile, sustainable and patient-centred.
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