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Year-End Shopping Season: Why Companies Need a WFM Tool

shopping season

Year-End Shopping Season: Why Companies Need a WFM Tool

The year-end shopping season brings holiday cheer and significant logistical challenges for companies. Increased demand, tight deadlines, and the need to maintain high service standards make efficient systems imperative. See why implementing a workforce management (WFM) tool during this time of the year is essential to maximize efficiency and guarantee success during this crucial period.

A special context of the Year-end shopping  

Year-end shopping generates an abrupt increase in commercial activity. From Black Friday through the holiday season, companies face a surge in demand for products and services.

This increase can pressure the supply chain, affecting efficiency and responsiveness to customer needs. In addition, proper workforce management becomes a critical challenge to ensure customer satisfaction and operational effectiveness.

On the other hand, it not only benefits shoppers but also has a significant impact on the economy. Companies seek to maximize their profits during this period, but logistics is critical to avoiding obstacles.

Logistics plays a crucial role in success at this time of the year. High demand and consumer expectations require precise and effective logistics strategies.

Companies must ensure that they have enough stock to meet the expected demand and must have a plan for distributing that inventory efficiently. They must also be prepared to deal with a significant increase in the number of customers.

The importance of a WFM tool on a Year-end shopping season  

A WFM software involves optimizing the allocation of human resources to improve productivity and customer satisfaction. It is not just a tool but a global business strategy.

Its application requires understanding and commitment from top management to front-line staff. During the Year-end shopping season, therefore, staff planning becomes essential. It’s a natural strategic ally that ensures employees are adequately present at critical times.

What’s more, it not only automates manual processes, but also provides a real-time view of operations. This is crucial, as it allows companies to adjust their workforce to dynamically adapt to fluctuations in demand.  

Advantages of using WFM during Year-end shopping season  

In this context, WFM can be an essential tool for companies. The main advantages are:

  • Optimising human resources

WFM allows to manage resources efficiently by assigning staff based on real-time demand. This avoids unnecessary workloads and ensures that all team members contribute effectively. In the end, it’s a way to allocate the people with the right skills at the right time to fulfill the workflow.

  • Proactive absence management

During this season, unplanned absences can be disruptive. WFM allows employees to feed their preferences and availability into the system, so that there is less chance of absenteeism.

  • Improved productivity

Automating routine tasks frees up time for team leaders to focus on more strategic activities. This results in a more humanized and balanced work schedule, that permits employees to have a better quality of life and boosts their productivity too. And, of course, it also improves the quality of customer service.  

  • Adaptability to changes in demand  

The unpredictable nature of a Year-end shopping season demands flexibility. WFM allows instant adjustments to the schedule to deal with sudden spikes in demand or changes in operating conditions.

  • Real-time analysis

With WFM, companies can monitor and analyze data in real-time, allowing them to make informed decisions. This continuous analysis makes it easier to identify areas for improvement and implement rapid changes when necessary.

  • Improved customer experience  

The ability to respond quickly to customer needs is essential during a Year-end shopping season. WFM ensures sufficient staff are available to assist, reducing waiting times and improving the customer experience.

Simplifying logistics for a seamless future  

In light of the Year-end shopping season context and the logistics process, SISQUAL®’s WFM offers a comprehensive approach to managing human resources efficiently, improving customer service, reducing costs, and ensuring the seamless flow of goods through the supply chain. It also optimizes points such as:    

  • Adapting to seasonal fluctuations in operations and staffing, including commemorative events. 
  • Tracking and analyzing order volumes during specific seasons, such as year-end shopping spikes. 
  • Optimizing workforce allocation by ensuring the right number of operators in each sector. 
  • Ensuring efficient workforce scheduling to have the right personnel in the right positions at the right times. 
  • Efficiently managing teams to maximize productivity and performance. 
  • Ensuring strict adherence to compliance standards. 

And how?   

SISQUAL® WFM has modules in critical areas that allow the entire labor machine to work in harmony without any loss of profitability or productivity.

From planning to operations control, these modules guarantee a new logistics concept redefined with pioneering efficiency, reliability, and innovation.

Join the thousands of managers who use SISQUAL® WFM to manage their teams

Look to the future. Optimise resources and have the correct logistics scale, at the right time at the right time. Simplify your teams’ daily operations and make your company a better workplace.   

Book your presentation with us today.