IGESP Hospital and SISQUAL® WFM: More Productivity and Optimization!
In 2018, IGESP Hospital needed to improve the process and optimize its workforce management. The objective was clear: to be more agile in defining its work schedules and, ultimately, to increase the productivity of its employees. To do this, they chose SISQUAL® WFM as the Workforce Management (WFM) software to help.
IGESP Hospital, founded as the Transmontano Center of the Portuguese Community in São Paulo, has a history marked by innovation, excellence in care, and commitment to the community.
Over the decades, IGESP quickly became a reference in gastroenterology, offering humanized care, cutting-edge technology, and a highly qualified clinical staff.
The IGESP Hospital expanded its operations within the São Paulo Capital, with the Litoral Health Unit in Praia Grande, the Santana Health Unit, as well as the Outpatient Units in Guarujá and at Congonhas Airport.
Currently accredited by the Joint Commission International (JCI), IGESP enjoys international recognition for its high standards of quality and safety. In Brazil, it is one of the strongest names in the health sector, also transcending the function of rehabilitation, promoting health education through courses, events, and social projects.
The need for change. The goal: more agility and assertiveness!
In 2018, IGESP Hospital felt the need to change the way it operates in its inpatient and outpatient units. Mainly in the area of managing the Time Off In Lieu (TOIL) of healthcare professionals.
The reason was simple: the idea was to reduce the time spent by HR in closing the payroll of all the institution’s employees and to try to optimize the process itself into something automatic and intuitive.
Marcos Roberto Dornelas, Corporate Human Resources Manager, points out:
“With the growth of the group, modernity imposed itself and we then needed to define the processes with extreme agility and assertiveness. And we started looking for tools to do this. Perhaps the most important of these is SISQUAL® WFM. It allowed us to move away from Excel spreadsheets and rostering to a system that is extremely assertive.”
Marcos Paulo Gomes, Operational Human Resources Manager, goes along with this idea:
“Before SISQUAL® WFM, it was completely manual. So the work schedules were done in Excel, person by person, it took a long time to do and it wasn’t as faithful to what was done during the month. After SISQUAL® WFM, all the processes were automated, including showing what we did wrong before.”
Rodrigo Alves de Paula, Corporate Nursing Care Manager, adds the importance of resorting to technological innovations and points out how SISQUAL® WFM represents a competitive advantage:
“Companies need to be competitive and for that they need to have solutions, remembering that we are in the age of technology, with artificial intelligence, and the software has come to help us in a very important way”
Watch the full testimonial from IGESP professionals on the implementation of SISQUAL® WFM software:
The partnership with SISQUAL® WFM
The implementation project began in October 2018 and ended in August 2020, with 2,600 user licenses.
The acquired modules include:
SISQUAL® Time & Attendance: to manage the teams’ attendance data and gain greater control over absenteeism and overtime.
SISQUAL® Quality of Life + APP: to maintain a balance between professional and personal life. Through the application, teams can record attendance, request vacation appointments, change schedules and justify absences.
SISQUAL® Operations Cockpit: to manage the entire work operation in real-time and operationalize processes, increasing patient safety.
SISQUAL® SalaryCalc: to automatically calculates the hours worked, integrating the correct data into the payroll software accurately and more efficiently.
Before and after SISQUAL® WFM
The after is quite clear: the SISQUAL® WFM software has resolved key outstanding issues. By seeking greater agility and assertiveness in scaling, as well as automating processes, the company was able to cut costs.
By measuring items for benefit deductions, they were able to significantly reduce purchases of transportation allowance and meal vouchers, by an average of 2 to 3%.
In addition, with the data provided by SISQUAL® WFM, it became possible to close the electronic time clock and payroll on the first working day of the month.
“This is a rare feat, as few companies are able to achieve this efficiency in the process,” said Marcos Paulo Gomes, IGESP’s Human Resources Operational Manager.
On the other hand, according to Rodrigo Alves de Paula, the operation and the work of health professionals have improved in terms of satisfaction and compliance:
“The employee feels safe having a work schedule and having a payroll, where he is unique with his fingerprint which matches this work schedule(…) In general, I am being extremely effective, mitigating any juridical event and bringing a quality of life to this employee who has helped the company with this TOIL regime, for example.”
When asked about the final balance of SISQUAL® WFM, the three employees were clear.
Marcos Roberto Dornelas says: “If I can define SISQUAL® WFM’s relationship with our institution, it’s certainly security. The juridical security that this software has brought us.”
Marcos Paulo Gomes, says: “I would put quality as the main definition, Quality of Life, because it has brought us a lot of agility.”
Rodrigo Alves de Paula concludes: “I could use the word agility, because agility has brought security to the process. As well as security for the process, a quality of life for the manager who generates this payroll.”
Want to know how SISQUAL® WFM can help your company?
Following the path of IGESP Hospital is possible. SIQUAL’s Workforce Management (WFM) is a solution that allows you to manage better your workforce, optimize work schedules, increase employees’ quality of life, increase patient safety, and reduce costs.
Book a presentation and discover the benefits of WFM today.