Between 11 and 14 November 2024, the business world celebrates Quality Week, with World Quality Day celebrated on 14 November. Promoted by the Chartered Quality Institute (CQI) – a regulated institute for quality management in companies – this global week aims to make organisations aware of the importance of quality standards in all areas of activity, encouraging a culture of continuous excellence. In 2024, the theme chosen is ‘Quality: from Compliance to Performance’, emphasising the need to go beyond compliance with standards by focusing on innovation and process improvement.
The importance of workforce management in quality practices
In today’s global market, effective workforce management has become indispensable for companies seeking efficiency, quality and compliance. WFM solutions are today a powerful compliance tool that helps companies maintain high-quality standards by adhering to regulatory norms. With efficient schedule generation, WFM has a direct impact on guaranteeing service levels, and while ensuring compliance, it promotes an organised, productive working environment in line with the principle of quality standards.
In practice, the adoption of WFM tools allows companies to manage their human resources strategically to maximise productivity and employee satisfaction. On a day-to-day basis, this means putting the right person in the right place at the right time—an approach that benefits customer service and the fulfilment of internal objectives.
WFM as a Compliance Tool
Compliance is a central pillar of quality management, and solutions such as SISQUAL ® WFM play a key role in ensuring that working practices are aligned with these requirements. In sectors that demand high standards of quality and safety, such as health, retail, finance and technology, WFM is an indispensable tool for achieving and maintaining compliance levels.
SISQUAL® WFM was the first Portuguese company to obtain the Cybersecurity Seal, at the Silver level, and also has a wide range of ISO certifications, including:
- ISO 9001:2015 – Quality Management
- ISO/IEC 27001:2013 – Information Security Management
- ISO/IEC 20000-1:2018 – IT Service Management
- ISO/IEC 27018:2019 – Protection of Personal Data in the Cloud
- ISO/IEC 27701:2019 – Information Privacy Management
These certifications demonstrate a commitment to providing safe, high-quality solutions to clients, guaranteeing compliance with international quality standards.
But how does WFM contribute to Compliance in Workforce Management?
- Work Schedule Management following labour laws: WFM helps companies follow labour laws, ensuring that working hours are within legal limits and ensuring compliance with local and international standards.
- Quality monitoring and internal auditing: WFM systems make it easier to monitor service levels and carry out internal audits. This continuous monitoring makes it possible to identify possible areas of non-compliance and correct them quickly, preventing risks that could affect both the operation and the company’s reputation.
- Data Protection and Employee Privacy: Nowadays, legislation such as the GDPR and LGPD require greater concern for personal and sensitive data, which is why standards such as ISO 27001 and ISO 27701 are essential for companies, and a certified WFM tool guarantees the best Information Security practices with regard to privacy and data protection.
- Automation / Reduction of Manual Errors: A WFM system automates critical processes, reducing the risk of manual errors that could lead to compliance problems. From calculating hours to controlling holidays and time off, WFM minimises operational errors and reinforces the accuracy of the information recorded.
- Compliance with International Quality Standards: Companies that implement WFM as part of their workforce management practices align themselves with quality standards such as ISO 9001 and ISO 20000. By ensuring that management processes are standardised, companies promote a culture of continuous improvement and performance, fulfilling certification requirements that strengthen their position in the market.
Benefits of WFM in Quality and Compliance
In an increasingly competitive and regulated environment, investing in WFM means investing in a future where quality and compliance go hand in hand, allowing companies to stand out for their efficiency and reliability.
In this way, companies that adopt WFM tools are investing in operational management, optimising processes, gaining greater customer confidence, reducing operating costs and speeding up decision-making.
Consequently, the use of WFM tools by companies is becoming important in order to increase service levels while maintaining compliance and quality standards.
Thus, workforce management becomes strategic, promoting a more efficient, agile operation in line with the best market practices.
Want to know how efficient workforce management can increase your company’s competitiveness in the labour market?
