Gartner has once again recognised SISQUAL® WFM as one of the world’s leading providers of Workforce Management (WFM) solutions, featuring in the Market Guide™ for Retail Workforce Management Applications 2026. This recognition, which has been consistent since 2008, reaffirms the company’s maturity, consistency and relevance in the global intelligent workforce management market.
Gartner® is the most influential and prestigious international technology consultancy for its ability to analyse trends, guide corporate strategies and identify the most innovative and relevant suppliers in each technology segment. The institution produces an annual report – “Market Guide™” – that evaluates and references the global leaders in Workforce Management applications, serving as a guide for CEOs, HR directors, and decision-makers seeking the best solutions to optimise operations, reduce costs, and modernise people management.
Innovation as a driver of efficiency
The year-on-year inclusion of SISQUAL® WFM in this report is a milestone achieved through ‘market experience’ and ‘constant commitment to innovation,’ consolidating its status as a global specialist in WFM.
“Being referenced once again by the world’s leading technology consultancy is a source of pride and recognition of the work we have been doing globally. This mention reinforces our commitment to leading innovation in WFM and continuing to support organisations from a wide range of sectors and geographies in the digital transformation of their operations”, emphasises José Pedro Fernandes, Vice President of SISQUAL® WFM.
SISQUAL® WFM stands out for offering significant benefits in areas essential to any modern organisation, with a focus on increasing productivity and improving employees’ quality of life. On the operational side, the tool integrates advanced features that enable automatic scheduling and shift planning based on forecasts, real-time optimisation of resource allocation, and reduction of overtime, absenteeism, and operating costs.
At the same time, SISQUAL® WFM contributes decisively to employee well-being, promoting greater transparency in communication with managers and offering solutions, such as the SISQUAL® Quality of Life APP, that facilitate the balance between personal and professional life.
Experience is a competitive advantage
With a consolidated presence across 5 continents and more than 1,500,000 users benefiting from the solution daily, SISQUAL® WFM has become an important international player in workforce digitalisation, supporting organisations in vital sectors such as healthcare, retail, industry, logistics, and construction.
Among its main customers is the Metro AG Group, a world leader in cash & carry and owner of the Makro supply chain. Recently, the Metro AG group entrusted the efficient management of its teams to SISQUAL® WFM, implementing the solution in around 23 countries, demonstrating the tool’s ability to adapt to multiple markets.
More and more internationally renowned organisations are relying on SISQUAL® WFM to drive digital transformation and optimise team management, thereby reinforcing the importance of specialised solutions in an increasingly competitive market.
The recognition in Gartner’s “Market Guide™” validates the company’s work over the years but, above all, the impact it intends to continue to generate: “this recognition opens doors to new markets, strengthens the confidence of our customers and reinforces our commitment to building a more robust, sustainable and, above all, people-centred workforce”, concludes SISQUAL® WFM’s Vice-president.
