With the premise of aiming for constant improvement of services and constant concern for customer satisfaction, empowering teams with the means to control their own schedules and provide a work-life...
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For some time now, we have included in our vocabulary the term workforce management (WFM). It is related to achieving the effectiveness and efficiency of our employees with the goal...
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Some jokes are now circulating on social media that say that after the COVID19 and the tremendous snowfall of these days in half of Spain, only one alien attack is...
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There is currently a strong awareness of quality. The word quality comes from the Latin qualitate and is used in various daily situations, like the quality of a product we...
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“It is not the strongest or the most intelligent who will survive but those who can best manage change.” A quote by Leon C. Megginson that speaks with a certain...
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Digital transformation and an epilogue of "Values"...
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One of the most interesting or fun things, from my point of view, is to see bands’ album covers on display in a record shop....
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Taking on a leadership and team management role is a very challenging task. A leader, besides the soft and hard skills necessary for an effective people management, should also have...
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You've probably read the word ROI somewhere. But do you really know what it is? ROI stands for Return on Investment. It represents an indispensable metric for any business, project, new...
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First of all, what does this term mean? WFM stands for WorkForce Management, which in Portuguese means Labor Force Management. It is an essential tool to control the dynamics of...
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