Esquecer o Tempo Lda Group, a leading Portuguese company in the jewellery and watchmaking sector, has adopted SISQUAL® WFM to improve time management and team sizing across its stores.
Headquartered in Viseu and with a solid track record since its foundation in March 2009, Esquecer o Tempo is dedicated to the import, export and sale of jewellery and watches, standing out for the quality of its products and its proximity to customers.
The Group also owns the Pereirinha jewellery chain, with several shops in the district of Viseu, which involves coordinating teams spread across various commercial establishments, a growing challenge in terms of organisation, control and operational efficiency.
In a retail context with extended opening hours and diverse customer service needs, the Esquecer o Tempo Group identified the need to streamline shift planning and optimise operational control, thereby promoting a better work-life balance for managers and employees.
As a response to these needs, it acquired the following modules from SISQUAL® WFM:
- SISQUAL® Time & Attendance: Ensures rigorous, automated management of attendance, schedules, and working hours, reducing errors and simplifying administrative processes;
- SISQUAL® Quality of Life APP: An application designed to bring employees and management closer together, facilitating access to information, requests and schedule queries, promoting a better quality of life:
- SISQUAL® Operations Cockpit: Provides an integrated view of operations, supporting the planning, control and monitoring of teams and store operations.
With the implementation of SISQUAL® WFM, the Esquecer o Tempo Group improves the efficiency of its commercial space and team management, reducing operational costs associated with personnel management and significantly improving employee experience and satisfaction. The choice of SISQUAL® WFM reflects the Group’s commitment to modernising its internal processes and using intelligent technology as a strategic factor to support business growth and the quality of service provided to customers.
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