The Reitoria Group, Porto’s renowned restaurant chain, has expanded and consolidated its position in the catering and food and beverage services sector. With approximately 200 employees, efficient human resource management is essential to maintaining the high standard of quality for which its establishments are known. Therefore, to optimise this challenge, the group adopted SISQUAL® WFM to better plan and control daily operations.
Since it was founded in 2013 with the opening of the ‘O Reitoria’ restaurant in downtown Porto, the Reitoria Group has been expanding and diversifying its gastronomic concept. In 2016, it launched the ‘RT Focaccias by Reitoria‘ brand and opened the same shop in Norte Shopping in 2019, the city’s main shopping centre. 2020 saw the opening of the ‘Habitat Terra e Fogo’ restaurant, an innovative and distinctive space and in 2022, the Group invested in an ‘easy food’ concept, focused on quick and practical options while maintaining the quality of service, opening the ‘Tra La Pasta Fresca’ Italian restaurant in the centre of Porto.
The right employee, in the right place, at the right time
Managing teams in a growing group requires robust and efficient workforce management. The Reitoria Group, therefore, acquired 80 SISQUAL® WFM licences, focusing on the following modules:
SISQUAL® Time & Attendance: Performs efficient time and attendance management.
SISQUAL® Quality of Life + APP – Improves the quality of life of managers and employees.
SISQUAL® Operations Cockpit – Enables all operations’ planning, control and visualisation.
SISQUAL® Dashboard – Offers a broad, strategic view of all operations;
With this solution, the restaurant chain can plan schedules more efficiently, respecting the levels of service required in the different spaces and guaranteeing the correct allocation of skills for each employee to carry out specific tasks.
The implementation of SISQUAL® WFM brings several improvements to the management of the Reitoria Group, namely:
- Better control of attendance, ensuring that each team is correctly sized to maintain efficient service;
- Holiday and time bank planning, allowing flexible and organised management of working time;
- Greater operational efficiency through the automation of processes and a global view of the team’s schedules and performance;
- Easy access via the SISQUAL® Quality of Life APP, promoting communication between management and employees.
With the support of SISQUAL® WFM, the Reitoria Group is reinforcing its commitment to quality of service and customer satisfaction, guaranteeing efficient management of its teams and the necessary pillars for sustainable growth in the catering sector.
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