Savoy Simplifies Workforce Management Across Multiple Locations with SISQUAL® WFM
Savoy has recently implemented SISQUAL® WFM to streamline workforce management across multiple properties. The company needed a solution that would simplify scheduling, improve time tracking, and support employee well-being. SISQUAL®’s set of targeted modules now enables Savoy to manage staffing, optimize operations, and better meet the needs of its diverse workforce.
Savoy is a prominent hospitality group in Portugal, known for its commitment to delivering exceptional guest experiences across its luxury hotels and resorts. With a reputation built on high standards of service, comfort, and Portuguese hospitality, Savoy caters to a diverse clientele, from leisure travelers to business guests. The group’s properties are located in scenic destinations, offering an inviting mix of modern amenities, cultural heritage, and natural beauty. With a workforce of over 1,300 employees, Savoy has established itself as a leader in Portugal’s hospitality industry, dedicated to enhancing both guest satisfaction and employee well-being.
Navigating Workforce Challenges in Hospitality
Managing workforce needs in hospitality is unique, especially in multi-site operations where staffing demands fluctuate with guest volume and seasonal peaks. Challenges like tracking time and attendance across locations, efficiently managing schedules, and supporting employee satisfaction are central to running a smooth operation. Savoy was seeking a solution that would help tackle these specific issues:
- Multi-Location Time Tracking: Managing attendance consistently across properties presents logistical hurdles, with different teams and requirements at each site. Savoy needed a system that could streamline time tracking with options like mobile check-ins, geofencing, and Wi-Fi connectivity, making it easier for staff to clock in accurately wherever they are.
- Efficient Scheduling: Meeting service expectations without overburdening staff requires a scheduling solution that adapts to demand. Savoy was looking for automation and flexibility to handle seasonal peaks and service fluctuations, while ensuring staff felt supported and schedules were manageable.
- Prioritizing Employee Well-Being: In an industry where employee satisfaction directly affects service quality, transparent scheduling and easy shift access are essential. For Savoy, offering an easy-to-navigate scheduling system was key to maintaining a motivated team.
SISQUAL® WFM Modules: Tools to Meet Savoy’s Needs
Savoy implemented a tailored combination of SISQUAL® WFM modules to address these needs effectively:
- SISQUAL® Team Dimensioning – Helps Savoy align staffing levels with anticipated demand, balancing labor costs with guest service requirements.
- SISQUAL® Quality of Life APP – Gives employees straightforward access to schedules, time-off requests, and shift updates, supporting work-life balance and reducing scheduling stress.
- SISQUAL® Auto Scheduling – Automates the scheduling process based on contract, regulations, anticipated demand, and staff availability, significantly reducing manual work and allowing quick adjustments during peak periods.
- SISQUAL® Operations Cockpit – This real-time dashboard gives managers a clear view of staffing across properties, making it easier to respond to last-minute changes and ensure smooth operations.
- SISQUAL® Time & Attendance – Centralizes time tracking for all locations, with flexible clock-in options like mobile, Wi-Fi, and geofencing, supporting consistent attendance management across sites.
- SISQUAL® Tasks – Simplifies task assignment and tracking, helping keep team members on the same page and aligned with property goals.
- SISQUAL® Notifier – Sends automatic notifications and updates to management about employees data and schedule changes, helping reduce miscommunication and keep everyone informed.
- SISQUAL® Salary Calc – integration to payroll and acurate calculations, reducing administrative workload and ensuring staff are paid correctly and on time.
- SISQUAL® Dashboard – Offers insights into workforce performance data, supporting Savoy in making informed decisions on staffing and productivity.
By centralizing its workforce management with SISQUAL® WFM, Savoy has taken a proactive approach to managing its complex operations while enhancing the employee experience. This system gives Savoy the ability to focus on delivering excellent guest service, backed by a optimized and well-supported team.
Book a demonstration to learn more about how SISQUAL® WFM can optimize workforce management and elevate operational efficiency in the hospitality industry.
