Rede Ímpar
Unilabs
Unimed Fortaleza
Santa Casa de Misericórdia da Bahia
Unidade Local de Saúde de Matosinhos
Sabará Hospital Infantil
Centro Hospitalar de São João
Pró-Saúde
Luz Saúde
Notredame Intermédica
Pulido Valente
Hospital de Santa Maria
Hospital IGESP
Hospital LeForte
Hospital Pequeno Príncipe

 

SONAE Case Study

SONAE Case Study

1

UMBRELLA COMPANY

13

BRANDS

720

STORES

12000

EMPLOYEES

2

COUNTRIES

SONAE

Sonae is a multinational corporation managing a wide portfolio of companies, creating value across several geographic areas, with a solid culture and highly-developed ability to innovate and execute its actions, taking the benefits of progress to an ever-increasing number of people.

The main objective of the SISQUAL® WFM project was to increase the productivity and profitability of all operations.

Due to the financial crises and the market maturity, the specialized retail business units have facing profit concern, whilst the food retail is a more mature.

The integration of the new tool with the ERP system was particularly important because of employee master data consistency and payroll requirement calculations.

THE WFM PROCESS

MAIN GOALS

Increase the productivity and
profitability of all operations​

 

By having a well organized schedule, Sonae’s store got to have more control on their business by having the right amount of people at the time they were needed.

Compliance with
Labor Law

 

Portugal occupies the 64th place (out of 138 countries) in the World Economic Forum´s market efficiency ranking.

Excellent customer service is crucial
to increase customer loyalty

 

When there are enough people to sell, the store’s visitors get better quality of service and them you can build trust and loyalty.

Employee
satisfaction.

 

Motivate the employee by bringing them to decide on their own scheduling preferences.

Acquired SISQUAL Modules