SONAE Case Study
Sonae is a multinational corporation managing a wide portfolio of companies, creating value across several geographic areas, with a solid culture and highly-developed ability to innovate and execute its actions, taking the benefits of progress to an ever-increasing number of people.
The main objective of the SISQUAL® WFM project was to increase the productivity and profitability of all operations.
Due to the financial crises and the market maturity, the specialized retail business units have facing profit concern, whilst the food retail is a more mature.
The integration of the new tool with the ERP system was particularly important because of employee master data consistency and payroll requirement calculations.
THE WFM PROCESS
Increase the productivity and
profitability of all operations
By having a well organized schedule, Sonae’s store got to have more control on their business by having the right amount of people at the time they were needed.
Portugal occupies the 64th place (out of 138 countries) in the World Economic Forum´s market efficiency ranking.
Excellent customer service is crucial
to increase customer loyalty
When there are enough people to sell, the store’s visitors get better quality of service and them you can build trust and loyalty.
Motivate the employee by bringing them to decide on their own scheduling preferences.