RHmais relies on SISQUAL’s solutions to manage almost 2.000 employees
RHmais is a Portuguese company integrating personnel management and consulting services, acting in the market since 1987.
During the course of its first 25 years of existence, RHmais suffered a profound transformation, multiplying by 100 its main indicators, such as its personnel that grew from 20 to almost 2.000. This growth was sustained by the launch of new business areas, such as Information Systems, Organization, Corporate Consulting, Human Resources and Quality, and, since the beginning of this century, providing Business Process Outsourcing, particularly managing Contact Centers.
In Contact Centers management it is crucial to have a proper alignment between staff load, not only for each day but for each moment of the day, and the rate of incoming calls and to have a close control over attendance and punctuality. For all these purposes RHmais will count on SISQUAL®’s workforce management solutions.