José de Mello Saúde uses SISQUAL’s Workforce Management solutions to manage its Call Center more efficiently
José de Mello Saúde assumes itself as a reference company in the provision of health care in Portugal and a partner for the country’s development. José de Mello Saúde currently manages 5 hospitals (2 of them in a public-private partnership), 5 clinics. and 14 imaging units provide excellent professional services that guarantee the highest standards of quality and patient safety.
Based on these pillars, SISQUAL® WORKFORCE MANAGEMENT offers to this sector the management of the flow of employees, thus effectively establishing a relationship with the client, namely scheduling appointments and medical acts.
José de Mello Saúde has a Contact Center where hundreds of employees work. To organize the schedules and manage the attendance of these employees, José de Mello Saúde will use SISQUAL® WORKFORCE MANAGEMENT tools, enabling it to provide better service to its customers while reducing salary costs.
For the high quality services they provide and for the significant investments they make and the commitment to qualify their human resources, José de Mello Saúde finds in SISQUAL® system the best practice for the application of social sustainability policies and the responsibilities they develop. efficiency-centered management that are the paradigms in the health sector.