Healthcare is currently one of the sectors that has seen the most operational changes. Due to the growing number of requests in this sector, healthcare institutions are now faced with a significant challenge: responding to many patients while trying to provide quality care. On the other hand, new technologies have also increased the number of patients with access to information and comparative means within the sector, which means that institutions are increasingly committed to obtaining quality certifications. As a result, the search for excellence in services involves rigorous certification and accreditation processes that certify service quality, safety, and efficiency. While private institutions used to be more concerned with obtaining quality certifications, today, more and more public health units are resorting to internal evaluation processes as a guarantee of excellence in customer service and the institution’s financial soundness.\u00a0<\/p>\n\n\n\n
Accreditation is the process by which a competent institution or body certifies a company’s technical competence to provide a certain service.\u00a0 In short, accreditations are also based on the fulfilment of requirements. However, they also include a much more in-depth assessment of the conformity of the process’s technical requirements. According to Karla Spadafora, SISQUAL\u00ae WFM<\/a>‘s Health Products Manager for the Brazilian market, “to be accredited or recognised, an institution needs to guarantee efficiency, efficacy and effectiveness in its operations<\/em>“. In this way, institutions that fulfil these requirements guarantee the minimum levels of safety in care and service quality.<\/p>\n\n\n\n In Brazil, a growing market for SISQUAL\u00ae WFM<\/a> in the health sector in recent years, institutions can obtain a variety of national and international accreditations. The methodology used to carry out the evaluations follows the fulfilment of various requirements, including improving patient safety and quality, qualification and education of professionals, and information and communication management, among others.\u00a0<\/p>\n\n\n\n Joint Commission International<\/strong><\/a> (JCI)<\/strong>: It is recognised globally as being the leading international hospital accreditation organisation. Joint Commission International operates in more than 100 countries and partners with hospitals, clinics and academic medical centres, health systems and agencies, government ministries, universities and lawyers to promote quality standards in care and solutions that provide an experience of excellence in patient care.<\/p>\n\n\n\n Qmentum International<\/strong><\/a>: <\/strong>Created by Accreditation Canada, the Qmentum model evaluates institutions in more than 30 countries, promoting high-performance standards in safety and quality. The model has even stricter standards than other certifications and is a global benchmark for excellence in healthcare practice.<\/p>\n\n\n\n It is divided into three degrees of accreditation: Gold<\/strong>, which focuses on building basic quality structures; Platinum,<\/strong> which consolidates standardised practices and promotes patient-centred care; and Diamond<\/strong>, which represents excellence in safety and innovation, with a consistent commitment to the best healthcare practices.<\/p>\n\n\n\n ONA (National Accreditation Organisation)<\/a> manages Brazil’s quality and safety standards in healthcare. It is a private institution whose role is to encourage the healthcare sector to improve management processes and service quality. To guarantee the continuous development of the quality of the services provided, ONA certifies institutions on three levels: <\/p>\n\n\n\n Level 1 (Accredited)<\/strong>: fulfilment of the essential requirements to guarantee patient safety; <\/p>\n\n\n\n Level 2 (Full Accreditation)<\/strong>: focus on processes and integrated management; and <\/p>\n\n\n\n Level 3 (Accreditation for Excellence)<\/strong>: certifies excellence in institutional management.<\/p>\n\n\n\n In short, certifications guarantee that a healthcare organisation meets global quality, safety and management standards. In addition to improving the services provided, they increase patient confidence and strengthen competitiveness in the sector. Certified organisations thus stand out for their ability to offer safer, more efficient and patient-centred care. For Karla Spadafora, “the institutions that achieve the highest levels of accreditation demonstrate a commitment to excellence, adopting management tools <\/a>\u00a0and integration between sectors”.<\/em><\/p>\n\n\n\n The use of workforce management<\/a> platforms by healthcare institutions in Brazil<\/a> has proved decisive in obtaining certifications such as JCI, ONA, and Qmentum, helping to align operations with the required standards and promoting efficiency and quality of services. ‘WFM guarantees a better quality of life<\/a> for employees, leaders and institutions, and as a result, provides higher quality care for patients<\/a>, ensuring assertive sizing that reduces operational risks and guarantees the quality standards required of an institution seeking to improve processes and excellence in care,’ emphasises the Health Products specialist.\u00a0 According to SISQUAL\u00ae WFM internal data, 47% of healthcare clients in Brazil are accredited, with ONA leading the way with 43%, followed by Qmentum (30%) and JCI (4%). Thus, ‘the growing number of accredited institutions and institutions using the WFM solution shows that the tool fulfils the quality requirements demanded and observed by the certifying bodies,<\/em>‘ concludes Karla Spadafora.<\/p>\n\n\n\n The integration of WFM platforms boosts certification achievement, allowing institutions to stand out in the market and provide better services to patients. Thus, investing in WFM tools means investing in innovation, strategic alignment, and building a more effective and humane healthcare system.<\/p>\n\n\n\n Find out how SISQUAL\u00ae WFM<\/a> can transform management in healthcare institutions!<\/p>\n\n\n\nWhat kind of accreditations are there?<\/h2>\n\n\n\n
The leading international hospital accreditations are:<\/strong><\/h2>\n\n\n\n
ONA defines quality standards in Brazil<\/strong><\/h2>\n\n\n\n
How WFM underpins the Certification Process<\/strong><\/h2>\n\n\n\n