Workforce Management is no longer just about schedules and time tracking. It is increasingly about anticipating demand, navigating complexity and creating better experiences for the people behind every operation.
That is why being recognised as a ‘Challenger’ in the Gartner® Magic Quadrant™ for Workforce Management Technology 2026 is such an important milestone for SISQUAL® WFM.
Gartner® is the most influential and prestigious international technology consultancy known for its ability to analyse trends, guide corporate strategies and identify the most innovative and relevant suppliers in each technology segment.
The Gartner® Magic Quadrant™ for Workforce Management (WFM) Technology evaluates technology providers based on their Ability to Execute and Completeness of Vision, while the accompanying Critical Capabilities research provides a deeper assessment of how products address specific customer use cases.
In practical terms, Ability to Execute reflects a provider’s capacity to deliver strong products, customer experiences, operations, and sustainable business performance. In contrast, Completeness of Vision reflects its understanding of the market, innovation, strategy, and ability to anticipate evolving workforce needs.
SISQUAL® WFM’s position reflects its strong ability to deliver proven workforce management solutions and customer value at scale today, combined with a clear and forward-looking vision for the future of workforce management.
Built for complexity
SISQUAL® WFM was born in one of the world’s most complex labour environments, with a simple purpose: to bring greater dignity and quality of life to people working in complex 24/7 operations. From food retail and healthcare to police and other mission-critical environments, this experience helped shape a highly configurable platform capable of adapting to different legislation, collective agreements, operational models and working cultures.
As Sofia Magalhães, Chief of Staff at SISQUAL ® WFM, explains:
“Our position in the Gartner® Magic Quadrant™ for Workforce Management Technology is exactly where we want to be today. It is a strong recognition of the position we have built in the market: challenging bigger players, competing on a global stage, and, above all, delivering what we promise to our clients. For us, this recognition is not just about where we are today, but a validation of the ambition, resilience and commitment of our people, and a strong foundation for where we want to go next”.
From flexibility to intelligent, people-centred Workforce Management
Our continued investment in Forecast, Team Dimensioning, intelligent scheduling and AI is helping organisations move from reactive workforce management towards more predictive, data-driven operations.
And innovation must also improve the experience of the people doing the work.
SISQUAL® WFM stands out for offering significant benefits in areas essential to any modern organisation, with a focus on increasing productivity and improving employees’ quality of life.
SISQUAL® WFM’s position as a ‘Challenger’ in the Gartner® Magic Quadrant™ for Workforce Management Technology reflects its strong ability to execute and its clear vision for the future of Workforce Management, combining the ability to deliver value today with the ambition to shape what comes next.
As Frederico Magalhães, CEO of SISQUAL® WFM, explains, employee wellbeing is at the heart of the company’s approach:
“For many platforms, employee Quality of Life is a new requirement forced into existing scheduling algorithms at the last minute. Not at SISQUAL® WFM. Ensuring Quality of Life has been built into the core of our algorithms by design for over 30 years. It is not an afterthought; it is our foundation. This gives our clients a massive advantage when it comes to retaining their best people“.
Through SISQUAL® Quality of Life APP, employees can have greater visibility and participation in decisions around availability, preferences and schedules, helping organisations and employees find a better balance between operational needs and people’s lives.
Recognition – and responsibility
Gartner®’s recognition validates SISQUAL® WFM’s journey over the years. But for us, recognition also brings responsibility: to continue opening doors to new markets, strengthening customer confidence and building a more robust, sustainable and, above all, people-centred workforce.
It also reflects a journey built around one principle: technology should adapt to the complexity of organisations, not force organisations to adapt to technology.
Being recognised as a ‘Challenger’ is something we are proud of, because challenging the way Workforce Management is done has always been part of who we are.
And we are only getting started.
